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CUSTOMER CARE ASSOCIATE CENTRAL STATION OPERATOR
CUSTOMER CARE ASSOCIATE
 
SUMMARY OF POSITION
Receives incoming and places outgoing phone calls to/from customers, alarm dealers and monitoring stations.
Completes system documentation and paperwork on each account as necessary.
 
 


Respond to inquiries via phone or correspondence from customers or dealers in a timely manner in a call center environment
Accurately document all interactions with customers in customer database
Utilize good time management skills to balance call volume and related follow ups
Meet or exceed monthly expectations (e.g; drop call rate, call time, attrition)
Maintain a regular and punctual attendance
 

Ability to work with contracts
Call Center experience
Decision making and problem solving ability
Excellent verbal and written communication skills
Ability to Multi task
Excellent time management skills
Strong computer skills (Microsoft Word, Excel and Outlook)
Typing skills (40wpm)
Professionalism
Ability to work in a team environment
Strong negotiation skills
High School Diploma
 

College Degree
Alarm Industry Experience
Bilingual
Collection Experience
 
 
To apply for a position at SAFE Monitoring Services, email your resume along with a cover letter to SAFE Monitoring Technologies at hr@securitymonitoringtechnologies.com or FAX to us at (925) 830-8494.
 
 
 
www.safesecurity.com
 
 
www.securitymonitoringtechnologies.com www.securitymonitoringtechnologies.com/aboutsmt_profile.html CSAA 5 Diamond